FAQ orders
How much are the shipping costs?
- Germany & France: €20 shipping costs for orders up to €500. Free shipping for orders over €500.
- EU member states, Montenegro, and Serbia: €40 shipping costs for orders up to €1,000. Free shipping for orders over €1,000.
- Switzerland: Shipping costs are €40 for orders up to €1,000. Free shipping for orders over €1,000.
- Azores & Madeira: €100 shipping costs for orders up to €2,000. Free shipping for orders over €2,000.
If you are unable to select your destination country, please contact the SUPERGLAS team
Which countries do you ship to?
We can ship your order worldwide. If you are unable to select your destination country during the checkout process, please contact the SUPERGLAS team. We will then organize the delivery together with you.
Email: superglas@koziol.de
How long will it take for the goods to arrive?
We usually deliver within 1-2 weeks, depending on the destination country.
FAQ products
Can SUPERGLAS go in the dishwasher?
Yes, SUPERGLAS is perfectly suited for use in industrial dishwashers – tests with Winterhalter and Ecolab have shown that the glasses still look like new even after 2,000 wash cycles. After washing, it is best to let the glasses air dry. If you wish to dry them manually, please use a soft microfiber cloth.
What is the best way to clean SUPERGLAS?
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Is SUPERGLAS also suitable for hot drinks?
Is SUPERGLAS also suitable for hot drinks?
Why doesn't SUPERGLAS become milky?
SUPERGLAS does not become cloudy because it is made from a particularly high-quality, highly transparent material that is unaffected by heat or cleaning agents. This ensures that the surface remains permanently clear and brilliant – even after numerous wash cycles in an industrial dishwasher.
Why can't SUPERGLAS scratch?
Thanks to its high-quality faceted design, SUPERGLAS is particularly scratch-resistant: When it comes into contact with the floor or other surfaces, only the raised edges make contact - so the glass surface remains permanently free of scratches.
How can I print my logo on the glasses?
Depending on the type of glass, you can have your logo printed on the glass surface using pad printing (minimum order of 250 pieces) or luxury printing (minimum order of 100 pieces). Our team will be happy to inform you about your options.
What colors does SUPERGLAS offer?
SUPERGLAS can be produced in any color - entirely according to your wishes. Our 6 standard colors can be produced starting at 500 pieces, and your individual desired color starting at 1,000 pieces. Opaque colors are also possible.
Is SUPERGLAS stackable?
Yes, there are designs that can be stacked on top of and inside each other. You can find more information about the stackability of different glass types on the product detail pages.
How sustainable is SUPERGLAS?
SUPERGLAS is highly sustainable thanks to its unbreakable material. The reusable designs look like new even after 2,000 washes. All glasses are produced and customized at our company headquarters in Germany. Thanks to our in-house production, we can also take back discarded glasses and transform them into a new design product – our CLUB BUCKET.
